Heywood Tea Online Store Special Offer on Delivery Charges for the Christmas and New Year times (from now on till 31-01-2022):
1) Purchase of $388 or above, delivery is free, applicable to destination in industrial/commercial areas or self pick-up at Shun Fung stations in Hong Kong, except for outlying islands or remote areas.
2) Purchase of $388 or above, delivery charge is $30, applicable to residential areas or outlying islands or remote areas in Hong Kong.
3) Purchase of less than $388, delivery charge is $50, applicable to all areas in Hong Kong.
We follow Shun Fung Express in the definition of remote areas. Please click the link here for more information about remote areas:
If we cannot deliver the products due to the incorrect delivery information provided (e.g. wrong recipient names, wrong address, etc.), we will not be held responsible for the loss.
If your order is either incorrect or damaged, please write a description, take a photo of the product and send us an email within 5 days after the shipment date. To be eligible for a return, your item must be unused and in its original packaging.
You will be responsible for the shipping cost of the returned items. Once your return is received and inspected, we will notify you via email. If the returned items satisfy the returned conditions stated above, you will be given a choice between a refund or a re-delivery of the items ordered.
The refunds will only be issued to the same credit card that was used for the original purchase. We will refund the full amount of the goods to you but the shipping cost is not refundable.
For the re-delivery of the items ordered, we will pay the shipping costs for you. The re-delivery of the items is subject to availability.
The refunds or re-delivery will be processed within seven working days upon the receipt of the returned items. We will notify you on the refund or re-delivery arrangement via email.
1）由即日起，買滿$388， 即享免運費 （香港境內之工商地址或順豐站自取，離島或偏遠地區除外）。