A purchase of $600 or above, delivery is free. The goods will be delivered by Shun Fung Express. If there is a change in the delivery policy of Shun Fung Express that causes extra charges, customers may have to bear the extra charges.
If we cannot deliver the products due to the incorrect delivery information provided (e.g. wrong recipient names, wrong address, etc.), we will not be held responsible for the loss.
If your order is either incorrect or damaged, please write a description, take a photo of the product and send us an email within 5 days after the shipment date. To be eligible for a return, your item must be unused and in its original packaging.
You will be responsible for the shipping cost of the returned items. Once your return is received and inspected, we will notify you via email. If the returned items satisfy the returned conditions stated above, you will be given a choice between a refund or a re-delivery of the items ordered.
The refunds will only be issued to the same credit card that was used for the original purchase. We will refund the full amount of the goods to you but the shipping cost is not refundable.
For the re-delivery of the items ordered, we will pay the shipping costs for you. The re-delivery of the items is subject to availability.
The refunds or re-delivery will be processed within seven working days upon the receipt of the returned items. We will notify you on the refund or re-delivery arrangement via email.