Checkout Tutorial 購物小教學
DELIVERY 派送
To celebrate the Year of Dragon, we offer a free delivery for every order of HK$250 or above, you will enjoy one free delivery to one single destination in Hong Kong. If a single purchase is less than HK$250, delivery fee is HK30 per order for the delivery in Hong Kong.
The goods will be delivered by Shun Fung Express. If there is a change in the delivery policy of Shun Fung Express that causes extra charges, customers may have to bear them.
If we cannot deliver the products due to the incorrect delivery information provided (e.g. wrong recipient names, wrong address, etc.), we will not be held responsible for the loss.
為慶祝龍年來臨，於本店網站購物，每一張單滿港元250 即可享香港境內單一地址免費上門派送。如購物少於港元250， 派送費用為港元30。
本公司以順豐寄出貨物，如順豐的運費政策有變而導致有額外費用，顧客可能需要承擔相關額外費用。
請確保輸入的資料正確，如因資料錯誤而導致無法派送，本公司不負責相關損失。
RETURN 退貨
If your order is either incorrect or damaged, please write a description, take a photo of the product and send us an email within 7 days after the shipment date. To be eligible for a return, your item must be unused and in its original packaging.
Non-returnable items:
- - Any items not in its original condition, damaged or missing parts for reasons not due to our errors
- - The return request is made more than 7 days after the shipment date
- - Items not bought via this website
You will be responsible for the shipping cost of the returned items. Once your return is received and inspected, we will notify you via email. If the returned items satisfy the returned conditions stated above, you will be given a choice between a refund or a re-delivery of the items ordered.
如果你發覺送來的貨物與你下單購買的有所不同，或者貨物有損壞，請簡單寫出問題所在，並拍下貨物的照片，於送貨日7天內發電郵給我們。退回的貨品，必須未經開封使用。
我們不接受以下退貨:
- - 任何已拆開的貨品, 或非我們過失而導致損壞或缺漏的產品
- - 退貨要求在送貨日的7日後才提出
- - 貨品並非從本網站購買
顧客需要支付寄回產品時所產生的運費。當我們收到你的退貨及檢驗後，我們會用電郵跟你聯絡。如退回的貨品符合退貨條件，你可以選擇退款或重寄相關貨品。
REFUND 退款
The refunds will only be issued to the same credit card that was used for the original purchase. We will refund the full amount of the goods to you but the shipping cost is not refundable.
For the re-delivery of the items ordered, we will pay the shipping costs for you. The re-delivery of the items is subject to availability.
The refunds or re-delivery will be processed within 21 working days upon the receipt of the returned items. We will notify you on the refund or re-delivery arrangement via email.
退款只會發送至購買貨物時所用的信用卡。我們會把貨價退回但運費則不能退回。如顧客選擇重發貨品，我們會負責重發時所產生的運費。貨品如已售罄，我們就不能重發。我們會在收到退回貨品21天內進行退款或重發，並會把相關安排用電郵通知顧客。
小教學 - 1）填寫基本資料 Checkout Note 1) Fill in Basic Information
網上下單時，客人可選擇成為會員，或直接付款（不成為會員）。為確保順利把貨物送到府上，客人需填寫以下基本資料。
小教學 - 2）付款 Checkout Note 2) Payment
可以PAYPAL，或信用卡付款。付款後，系統會即時發電郵核實訂單。工作人員亦會於1-3個工作天內，把運單資料以電郵方式發送給客人。如有任何查詢，歡迎電郵至info@heywoodtea.com
Please pay by PAYPAL or credit card. After payment, the system will send you an email as a confirmation. Our staff will contact you via email with the delivery tracking number within 1-3 working days. Any questions, please email us at info@heywoodtea.com
按藍色按鈕 Pay with Paypal 後，會彈出一個新視窗。請在新視窗中選擇用PAYPAL或信用卡付款。
After you click the blue button "Pay with Palpal", a new window will be popped up. Please choose to pay by Paypal or credit card in the new window.
